Terms of Service

This Terms of Service agreement ("Agreement," "Terms") is a binding contract between you and the organization you represent ("Customer," "Church," "you") and grplife, Inc. ("grplife," "we," "us"), governing access to and use of church.software, the grplife platform, our mobile applications, and all related services (collectively, the "Service"). By creating an account, starting a trial, or otherwise accessing the Service, you accept this Agreement on behalf of yourself and, if applicable, the organization you represent, and you represent that you have the authority to bind that organization.

1. Eligibility and Accounts

You must be at least 18 years old to create an account. You agree to provide accurate registration information, to keep your login credentials confidential, and to notify us promptly at help@grplife.com of any unauthorized use of your account. You are responsible for all activity that occurs under accounts you administer, including accounts you provision for staff, volunteers, and leaders within your organization.

2. Description of the Service

The Service is a church and community management platform that may include, depending on your plan: a community feed and member directory; intelligent service and song planning; volunteer and assignment coordination; child check-in; follow-up and pastoral care tools, including an in-browser softphone; a companion mobile app; email, SMS, and voice campaign tools, including SMS group messaging; giving and contribution tracking; document storage; and AI-assisted features throughout. The Service is offered as multi-tenant hosted software (Seed and Seasoned plans) or as a self-hosted deployment operated within your own cloud environment (Kingdom plan), as further described in Section 11.

3. Subscription Plans, Fees, and Billing

Paid plans are billed in advance on a monthly or annual basis as selected at checkout or in your order form, and renew automatically for successive terms unless cancelled before the renewal date. Fees are processed through our payment processor, Stripe; we do not store your full payment card number. We may change our published pricing prospectively, with at least 30 days' notice before your next renewal. Past-due accounts may be suspended until payment is received. New subscriptions on Seed and Seasoned plans include a 14-day free trial; you will not be charged during the trial, and you may cancel at any time before the trial ends without obligation. Fees already paid are generally non-refundable except where required by law or expressly stated in your order form.

4. Your Data and Content

As between you and grplife, you and your organization retain all ownership rights in the data and content you or your members submit to the Service — including member and household records, prayer requests, pastoral notes, attendance and giving records, communications, and files ("Customer Data"). You grant grplife a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service in accordance with your instructions and this Agreement. You are responsible for the accuracy of Customer Data and for obtaining any consents required from your members or congregants before entering their information into the Service or communicating with them through it — including consent required for SMS, email, or voice campaigns, consent for processing through AI-assisted features, and parental or guardian consent for information about minors collected through Child Check-In.

5. Data Processing Roles

With respect to personal data about your members, congregants, volunteers, and visitors that you submit to the Service, you act as the data controller (or "business," under applicable state law) and grplife acts as a data processor (or "service provider"), processing that data only as necessary to provide the Service and on your documented instructions. A Data Processing Addendum incorporating Standard Contractual Clauses is available on request for customers subject to GDPR or similar frameworks — contact privacy@grplife.com.

6. Acceptable Use

You agree not to use the Service to: violate any applicable law or the rights of any third party; transmit unlawful, harassing, defamatory, or fraudulent content; upload malicious code or attempt to breach, probe, or disable any security mechanism; reverse engineer or resell access to the Service without our written consent; scrape or export data for purposes unrelated to your ministry's own operations; or collect sensitive information about any individual without a lawful basis for doing so. Any use of the Child Check-In feature or any part of the Service to facilitate harm to a minor is strictly prohibited, will result in immediate account termination, and will be reported to appropriate law enforcement authorities.

7. Email, SMS, and Voice Campaign Compliance

You are solely responsible for obtaining and maintaining documented, lawful consent — including opt-in records — before sending email, SMS, or voice campaigns to any recipient through the Service, and for honoring opt-out requests (including STOP and HELP keywords) without delay. Our messaging infrastructure is carrier-vetted and registered under The Campaign Registry (TCR) 10DLC framework, and your use of it must comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA messaging guidelines, and all applicable carrier and regulatory requirements. We may suspend messaging capabilities, without liability to you, for any account exhibiting excessive opt-out rates, spam complaints, or carrier filtering flags, in order to protect the deliverability of the platform for all customers.

8. AI-Assisted Features

AI-assisted features (including service and song suggestions, drafting assistance, and call or follow-up summarization) are governed by this Agreement and, additionally, by our AI Principles, which are incorporated by reference. AI output is a suggestion for your review, not an instruction automatically carried out — you remain responsible for reviewing and approving any AI-assisted content before it is sent, published, or relied upon. Where available on your plan, you may choose among supported AI model providers, or, on the Kingdom plan, configure a self-hosted or otherwise independently controlled model.

9. Third-Party Services

The Service integrates with and relies on independent third-party providers, including Stripe (payments), Twilio and Sinch/Mailgun (messaging and email delivery), Amazon Web Services and Cloudflare (hosting and network security), and one or more AI model providers. Your use of features built on these integrations may also be subject to the applicable provider's own terms. We select and vet our integration partners carefully, but we are not responsible for the acts, omissions, downtime, or policies of independent third parties.

10. Intellectual Property

grplife and its licensors retain all right, title, and interest in and to the Service, including all software, designs, workflows, and the "church.software" and "grplife" names and marks. No rights are granted to you other than the limited rights expressly set out in this Agreement. If you submit feedback or suggestions about the Service, we may use them to improve the Service without obligation or compensation to you.

11. Self-Hosted Deployments (Kingdom Plan)

Under the Kingdom plan, we grant you a limited, non-exclusive, non-transferable license to deploy and operate the Software within your own cloud environment for the term of your subscription. You are solely responsible for the security, availability, and maintenance of the infrastructure you provide, and grplife is not responsible for incidents arising within infrastructure you control. Support scope, update delivery, and any applicable service levels for self-hosted deployments are defined in your order form.

12. Confidentiality

Each party agrees to protect the other's non-public business and technical information disclosed in connection with this Agreement using at least the same degree of care it uses to protect its own confidential information, and not to disclose it except to personnel, contractors, or sub-processors with a need to know who are bound by comparable confidentiality obligations.

13. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any AI-assisted output will be accurate, complete, or suitable for a particular purpose without human review.

14. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising out of this Agreement. Each party's total aggregate liability arising out of or related to this Agreement will not exceed the fees you paid to grplife in the 12 months preceding the claim, except for liability arising from a party's indemnification obligations, breach of confidentiality, or willful misconduct, which are not subject to this cap.

15. Indemnification

You agree to indemnify and hold grplife harmless from third-party claims arising from your misuse of the Service, your Customer Data, or your violation of applicable law, including unauthorized communications sent through the Service. We agree to indemnify you from third-party claims alleging that the core Software, as provided by us and used in accordance with this Agreement, infringes that party's intellectual property rights, subject to customary exclusions for modifications, combinations with other products, or use in violation of this Agreement.

16. Term, Suspension, and Termination

This Agreement remains in effect until terminated. Either party may terminate for convenience effective at the end of the then-current billing term by providing notice. We may suspend or terminate your access immediately for material breach of this Agreement, non-payment, or violation of our Acceptable Use provisions. Upon termination, you may export your Customer Data for 30 days; after that window, we will delete or de-identify remaining Customer Data from active systems in accordance with our data retention practices, subject to residual copies in encrypted backups that are purged on a rolling schedule.

17. Availability and Support

We use commercially reasonable efforts to maintain the availability of the hosted Service and will provide advance notice of scheduled maintenance where practicable. Support channels and response expectations vary by plan, with priority pastoral support included on the Seasoned plan and a dedicated account manager included on the Kingdom plan.

18. Changes to the Service or these Terms

We may update the Service or this Agreement from time to time. We will provide reasonable advance notice of material changes by email or in-app notice. Continued use of the Service after a change's effective date constitutes acceptance of the updated Terms; if you do not agree, you may terminate your subscription as described in Section 16.

19. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California, without regard to conflict-of-law principles, unless otherwise specified in a signed order form. The parties agree to first attempt in good faith to resolve any dispute informally. Any dispute not resolved informally within 30 days will be resolved by binding individual arbitration, and both parties waive any right to a jury trial or to participate in a class action, except that either party may seek injunctive relief in court to protect its intellectual property or confidential information.

20. General Provisions

You may not assign this Agreement without our prior written consent, except in connection with a merger or sale of substantially all your assets. This Agreement, together with your order form and any Data Processing Addendum, is the entire agreement between the parties regarding its subject matter. If any provision is held unenforceable, the remaining provisions remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. The parties are independent contractors, and nothing in this Agreement creates a partnership, joint venture, or agency relationship. Both parties agree to comply with applicable export control and economic sanctions laws, and neither party is liable for delays caused by events beyond its reasonable control.

21. Contact Us

Questions about this Agreement can be sent to legal@grplife.com.